Utility Bill Adjustments

Broad Creek PSD customers are eligible for an adjustment once every three years for unusually high water usage which has an explained cause outside of the customer’s control. The request must be received within six(6) months of the billing date and be accompanied by documentation that the cause has been repaired. If the high usage is due to an interior line break that caused damage to the home, the District will require documentation that the homeowner’s insurance company will not cover the water charges. If the high usage incident was avoidable on the part of the customer or a third party (i.e. a toilet left running, a hose left running in the pool, an irrigation program set for high usage by the landscaper), there will be no adjustment. The District does not make adjustments for filling pools. The District does not adjust the flat sewer charges. Sewer usage charges may be adjusted for any usage over 100,000 gallons. Any adjustment remains at the discretion of the District. Any adjustments will appear as a credit on the utility bill. The customer remains responsible for the payment of the entire amount due on their utility bill within the normal payment period or enter into an agreed upon payment plan. Contact the District at 843-785-7582 for any adjustment questions.